Ownware Cloud: Terms of Service (hosted plans)
Version 1.0 · published 27 September 2026 · in force from that date
1. Who we are
1.1 Ownware Cloud ("the Cloud") is run by NaTutti s. r. o., a company registered in the Slovak Republic (EU) ("we", "us"), the same company that runs the Ownware store at ownware.io.
1.2 You can reach us at support@ownware.io. A person reads it.
2. What these terms cover
2.1 These terms apply when you rent a hosted instance of an Ownware app ("a Plan"). They do not apply to buying an app to run yourself; that stays under the store's terms of sale and the LICENSE.txt in each download.
2.2 These terms are made up of:
- (a) these Terms of Service;
- (b) the Data Processing Agreement ("DPA"), which forms part of these terms whenever your instance holds personal data;
- (c) the Acceptable Use Policy;
- (d) "Your data when a Plan ends";
- (e) the Availability and Support Statement.
2.3 If these documents conflict, the DPA wins on anything to do with personal data. Otherwise these Terms of Service win.
2.4 Definitions.
- Account: your sign-in to the Cloud at cloud.ownware.io, from which you manage your Plans. You sign in with a link we email you.
- Instance: the copy of an app we run for you under a Plan, at the web address you chose.
- Customer Data: everything you, your staff or your own customers put into your Instance, including files.
- Merchant of Record: Lemon Squeezy, the company that sells the Plan to you, takes payment, handles sales tax and issues receipts.
3. Who can sign up
3.1 The Cloud is for businesses and organisations (companies, sole traders, clubs, charities and associations), for use in that business or organisation, and not for consumers. By signing up you confirm that you do so for a business or organisation and, if you sign up on its behalf, that you may bind it to these terms.
3.2 Give accurate details at sign-up and keep them up to date. The sign-up form asks for the web address you want, the app, a business name, your name, your email, a password and a time zone.
3.3 Keep your Account sign-in links, your Instance passwords and any API keys you create in your Instance confidential. You are responsible for what happens under them until you tell us they have been compromised.
4. Starting a Plan and the free trial
4.1 You choose an app and a web address, then go through the Merchant of Record's checkout. We hold the address you picked for 48 hours while you do.
4.2 Free trial. Every Plan starts with a 14-day free trial. Your card is taken at checkout, and the first charge is made when the trial ends. There is one free trial per email address; a second trial for the same address is refused at sign-up.
4.3 If you cancel during the trial, you are not charged. Your Instance keeps working until the trial ends and is then closed as described in "Your data when a Plan ends".
4.4 Your Instance is built as soon as your checkout completes, and we email you its address. The contract starts then.
5. Price, billing and renewal
5.1 A Plan costs $12 a month, or $19 a month for apps whose buy-once price is $119 or more. The price for each app is shown on the Cloud page and at checkout before you pay. Where sales tax or VAT applies, the Merchant of Record adds it and shows it at checkout.
5.2 The Merchant of Record takes payment, calculates and pays the tax, issues receipts and handles refunds under its own terms. We never see your card details.
5.3 Plans renew automatically every month, from the day your trial ends, until you cancel. Each renewal is charged to the payment method the Merchant of Record holds.
5.4 Price changes. We email you at least 30 days before a price change. The new price applies from the first renewal after that notice. If you don't accept it, cancel before that renewal and you won't pay the new price.
5.5 Failed payments. If a renewal payment fails, the Merchant of Record retries it four times over about two weeks and emails you each time. Your Instance keeps working during that time. If the last retry fails, your Instance is closed, and "Your data when a Plan ends" applies.
6. Cancelling
6.1 You can cancel a Plan at any time from your Account, without giving a reason.
6.2 Cancellation takes effect at the end of the period you have already paid for, or at the end of the free trial. Until then your Instance keeps working as normal.
6.3 We don't refund part months. This does not affect any right the law gives you or any refund the Merchant of Record grants under its own policy.
6.4 What happens to your Customer Data after cancellation is set out in "Your data when a Plan ends".
7. The self-host licence after twelve paid months
7.1 Once you have paid for twelve months of a Plan for an app (in total, whether or not the months were consecutive), you receive a perpetual Single licence to run that app yourself, on the terms of the LICENSE.txt that ships with it.
7.2 The Merchant of Record's receipts are the record of paid months. Email us once you reach twelve, and we send you the licence and the download within five working days.
7.3 The licence is yours to keep whether or not you continue the Plan.
7.4 The application source code in an export taken before twelve paid months is for running your own data and moving it, not a licence to run the app. A licence can be bought at any time from the store.
8. Your data
8.1 Customer Data belongs to you. We claim no rights over it, apart from the limited permission you give us to host, process, back up and transmit it so that we can provide the Plan, as set out in the DPA.
8.2 For personal data in Customer Data, you are the controller and we are your processor. We process it only on your documented instructions, as set out in the DPA.
8.3 Export. Your Account has an Export everything button that works at any time, including while your Instance is closed, until your Instance is deleted. The export is one .tar file containing:
- the whole Instance database as one SQLite file;
- every file your Instance holds (uploads, logos, attachments);
- the application source code;
- a README explaining how to run it yourself.
8.4 We do not use Customer Data to train AI models, to profile you or your customers, or for advertising. Ownware has no AI of its own, and we do not look inside your Instance except as set out in the DPA.
8.5 Your own AI assistant and integrations. If you connect an AI assistant, an MCP client, an AI provider API key, a webhook or another integration to your Instance, you choose that service and it acts under your own agreement with its provider. Data your Instance sends to it on your instruction leaves our control. We add no AI key to your Instance; AI features run on a key you enter yourself.
8.6 Switching to another provider or to your own server. You can leave at any time: take the export in 8.3 and cancel. There is no charge for switching or for the export. If you ask us to help you move, we give you a transition period of up to 30 days and keep your data retrievable for at least 30 days after your Plan ends, as set out in "Your data when a Plan ends".
9. Your responsibilities
9.1 You are responsible for:
- (a) having a lawful basis for the personal data you put into your Instance, and giving the people concerned the information the law requires;
- (b) the accounts you create for your staff and customers inside your Instance, and what they do with them;
- (c) following the Acceptable Use Policy;
- (d) keeping your own exports if you need records for longer than we keep them.
9.2 What the apps do and do not do. The apps record what you and your users enter, and calculate from it. Registers for complaints, incidents, whistleblowing reports, inspections, training, permits, data-subject requests and similar records keep dates, deadlines and evidence for you. They don't decide any legal question, don't give legal advice, and don't meet any legal obligation on your behalf.
10. Suspension
10.1 We may suspend all or part of your Instance only:
- (a) when a payment has failed and the retries in 5.5 have run out;
- (b) if your use breaches the Acceptable Use Policy in a way that harms, or is likely to harm, other people, other customers or the service;
- (c) to deal with a security incident or a threat to the service; or
- (d) if a court, regulator or law requires it.
10.2 Unless the situation is urgent or the law prevents it, we email you before a suspension under (b), say why, and give you 7 days to put it right.
10.3 A suspension is limited to what is needed, and we lift it as soon as the cause is resolved. A suspension never deletes Customer Data, and you can still export everything from your Account while suspended.
11. Changes to the service and to these terms
11.1 Updates. We apply software updates to your Instance as part of the Plan.
11.2 Changes that reduce what you get. If we plan to remove a feature you rely on, or make another change that materially reduces the service, we email you at least 30 days in advance. You can cancel before it takes effect and export your data.
11.3 Changes to these terms. We email you any change to these terms at least 30 days before it takes effect. Changes to the DPA are sent to you directly and never take effect by being published alone.
11.4 If we stop offering the Cloud or an app on it. We give you at least 90 days' notice and keep your Instance working and exportable until the end of that period. Every customer of that app then receives the perpetual self-host licence in clause 7, however many months they have paid. After that, "Your data when a Plan ends" applies.
12. Availability and support
12.1 What we commit to on availability, backups and support, and how you can check each one, is set out in the Availability and Support Statement. We make no other commitment about availability or response times.
13. Liability
13.1 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.
13.2 Subject to 13.1, our total liability arising out of or in connection with a Plan in any twelve-month period is limited to the fees you paid for that Plan in the twelve months before the event that gave rise to the claim.
13.3 Subject to 13.1, neither party is liable for loss of profit, revenue, goodwill or anticipated savings, or for indirect or consequential loss.
13.4 Nothing in this clause limits either party's liability to data subjects under Article 82 GDPR. How liability is shared between you and us for personal data is set out in the DPA.
14. Ending the contract
14.1 You can end the contract by cancelling under clause 6.
14.2 We can end the contract:
- (a) by giving you 90 days' notice by email, for any reason;
- (b) straight away, by notice, if you materially breach these terms and don't put it right within 14 days of our asking; or
- (c) as set out in 5.5, when a payment has failed and the retries have run out.
14.3 Clauses 7, 8, 13 and 15, and the DPA for as long as we still hold Customer Data, continue after the contract ends.
15. Governing law and courts
15.1 These terms, and any dispute about them, are governed by the law of the Slovak Republic.
15.2 The courts of the Slovak Republic have jurisdiction.
15.3 The payment itself is a transaction between you and the Merchant of Record and runs under its terms.
16. General
16.1 Notices. We send notices to the email address on your Account. You send notices to support@ownware.io.
16.2 Transfer. We may transfer this contract to a company that takes over the Cloud, provided your rights under it are not reduced. We tell you in advance. You may transfer it only with our written agreement.
16.3 Whole agreement. These documents are the whole agreement about the Plan.
16.4 Language. These terms are written in English. If a translation is ever provided, the English text governs.